Skills
A practical, working toolkit.
The platforms and practices I use day-to-day to keep customers supported and operations running smoothly.
Customer Support & CRM
- Customer Support
- HubSpot CRM
- Zendesk
- Freshdesk
- Ticket Management
- Client Communication
- Conflict Resolution
- Problem Solving
Administrative & Operations
- Calendar Management
- Appointment Scheduling
- Travel Coordination
- Data Entry
- Documentation
- Record Keeping
- Administrative Support
Technical Tools
- Google Workspace
- Microsoft Office Suite
- Trello
- ClickUp
- Asana
- Slack
- Zoom
- Canva
Remote Work & Collaboration
- Remote Team Collaboration
- Workflow Coordination
- Adaptability
- Attention to Detail
- Confidentiality Management
- Multitasking