A track record built on outcomes.

House of Fashion · United Kingdom

• Responded to 40+ customer emails and live chat enquiries daily, providing product information, order updates, shipping support, and return assistance while maintaining professional customer communication.
• Managed 30+ Shopify orders daily by updating order details, coordinating fulfilment, processing adjustments, and ensuring accurate order records.
• Updated and maintained 100+ product listings and customer records within Shopify, ensuring database accuracy and organised documentation.
• Collaborated with internal teams to resolve customer issues, complete follow-ups, update internal systems, and ensure timely resolution of customer enquiries.

The Middle Ground LLC · Hyattsville, Maryland, USA

• Managed 35+ inbound and outbound phone calls weekly with healthcare providers, medical offices, and prospective clients, providing professional customer support and administrative assistance.
• Responded to customer enquiries via phone and email, completed client intake, maintained accurate client records, and updated CRM documentation.
• Scheduled, rescheduled, and confirmed 40+ appointments weekly while coordinating follow-ups and maintaining organised scheduling records.
• Prepared and submitted therapy documentation, updated internal systems, and supported daily operations by ensuring accurate records and timely administrative follow-up.

Flugos Logistics · Illinois, USA

• Responded to 40+ customer enquiries daily through phone, email, and messaging platforms, providing shipment updates and resolving customer issues.
• Coordinated 30+ shipment requests daily, communicated delivery schedules, and maintained accurate customer and shipment records.
• Updated CRM records and internal databases by documenting customer interactions, service requests, and follow-up activities.
• Worked closely with dispatch and operations teams to resolve escalated issues, communicate service updates, and support daily operational activities.

Gate Academy / Bridge Talent · Lagos, Nigeria

• Assisted 35+ customers daily through phone, email, and live chat, responding to enquiries while providing professional customer service.
• Coordinated appointments, follow-up communications, and administrative tasks while maintaining organised schedules and customer records.
• Processed customer records and documentation, updated internal systems, and ensured accurate database maintenance.
• Worked collaboratively with internal teams to resolve customer concerns, escalate complex issues, and support daily administrative operations.