Administrative / Customer Support Representative
March 2024 — June 2025Flugos Logistics · Remote
- Delivered customer support and administrative assistance for daily logistics operations in a remote environment.
- Managed calendars, appointments, travel arrangements, accommodations, and transportation coordination for executives and clients.
- Responded to 40+ client inquiries weekly through email, phone, and internal communication channels.
- Assisted with operational issue resolution and improved communication flow between departments and clients.
- Maintained confidential customer records, invoices, and operational documentation.
- Supported workflow coordination and scheduling to improve team efficiency.
- Collaborated with internal teams to ensure timely follow-up on customer requests and updates.